me&u - Slow checkout and login experience for guests – Incident details

All systems & regions operational

Slow checkout and login experience for guests

Resolved
Major outage
Started about 1 year agoLasted about 1 hour

Affected

Australia & New Zealand

Major outage from 3:13 AM to 4:37 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved and me&u is fully operational.

    We sincerely apologise for the disruption this caused and appreciate your patience while we worked to resolve it. If you notice anything further, please reach out to our Support team so we can assist right away.

  • Monitoring Fix
    UTC
    Monitoring Fix
    We’ve identified the issue and implemented a fix. * Any delayed orders placed during the incident period should now appear in Manage. * Guests can now log in without delay. We’re continuing to monitor the system closely to ensure everything remains fully resolved.
  • Update
    UTC
    Update

    We are continuing to investigate the issue. Orders are being captured but are not sent to the POS in a reasonable timeframe. As such, we recommend manually turning off me&u at your venue until we confirm the issue is resolved.

  • Investigating
    UTC
    Investigating

    We’re aware of an issue affecting the checkout flow resulting in a slower than normal checkout and login experience for users.

    Our team is currently investigating the incident as a priority.