Duration: 1 hour and 24 minutes

Affected Components: Australia & New Zealand

Aug 25, 04:16:10 GMT+0
Monitoring - We’ve identified the issue and implemented a fix. \* Any delayed orders placed during the incident period should now appear in Manage. \* Guests can now log in without delay. We’re continuing to monitor the system closely to ensure everything remains fully resolved..

Aug 25, 03:13:27 GMT+0
Investigating - We’re aware of an issue affecting the checkout flow resulting in a slower than normal checkout and login experience for users. Our team is currently investigating the incident as a priority..

Aug 25, 03:54:07 GMT+0
Investigating - We are continuing to investigate the issue. Orders are being captured but are not sent to the POS in a reasonable timeframe. As such, we recommend manually turning off me&u at your venue until we confirm the issue is resolved..

Aug 25, 04:37:05 GMT+0
Resolved - The issue has been resolved and me&u is fully operational. We sincerely apologise for the disruption this caused and appreciate your patience while we worked to resolve it. If you notice anything further, please reach out to our Support team so we can assist right away..

Duration: 3 hours and 5 minutes

Affected Components: United Kingdom & EU, United States, Australia & New Zealand

Aug 10, 12:14:01 GMT+0
Investigating - We are currently investigating this incident..

Aug 10, 12:52:44 GMT+0
Investigating - We continue to investigate this incident as a priority..

Aug 10, 13:25:23 GMT+0
Investigating - We continue to investigate this incident..

Aug 10, 13:45:36 GMT+0
Investigating - Our engineers are performing a system refresh as part of the ongoing troubleshooting. We're continuing to work towards full resolution and will provide another update as soon as possible..

Aug 10, 14:07:43 GMT+0
Investigating - We’ve identified several contributing factors. The system refresh has addressed some of the causes, and we’re making progress on investigating the remaining ones. We continue to work towards full resolution..

Aug 10, 14:40:03 GMT+0
Investigating - Our engineers are continuing to investigate and test solutions, with work ongoing to restore full service..

Aug 10, 14:56:03 GMT+0
Monitoring - Our engineers have implemented a fix and are currently monitoring the result..

Aug 10, 15:19:00 GMT+0
Resolved - This incident has now been resolved and all services are operating normally. We appreciate your patience while our team worked to restore service. A post-mortem will be conducted, and we'll share more details on the issue as soon as possible..

Duration: 46 minutes

Feb 23, 02:48:17 GMT+0
Investigating - We are currently investigating this incident..

Feb 23, 03:28:50 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 23, 03:34:17 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 38 minutes

Feb 22, 08:56:39 GMT+0
Investigating - We are currently investigating this incident..

Feb 22, 10:48:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 22, 12:34:28 GMT+0
Resolved - This incident has been resolved. Incident report will be provided to all customers as soon as possible..

Duration: 44 minutes

Feb 15, 09:56:25 GMT+0
Investigating - We are currently investigating this incident..

Feb 15, 10:27:50 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 15, 10:40:51 GMT+0
Resolved - me&u is now fully operational. We will be conducting a full investigation to identify the root cause. We apologise for the inconvenience and thank you for your patience..

Duration: 1 hour and 58 minutes

Dec 21, 23:47:49 GMT+0
Monitoring - We are observing recovery for some users. We are monitoring the situation to ensure full recovery..

Dec 22, 01:45:58 GMT+0
Resolved - This incident has been resolved..

Sep 29, 23:49:27 GMT+0
Resolved - This incident has been resolved..

Duration: 43 minutes

Jul 4, 00:35:13 GMT+0
Investigating - Our team is currently aware of an issue with menu pages not loading correctly in Manage. This appears to be a backend display issue only and menu pages are not affected. We apologise for any inconvenience and are working to resolve this as quickly as possible. Updates will be provided continually until issue has been resolved..

Jul 4, 01:09:20 GMT+0
Monitoring - Our team has identified that the image loading issue in Manage is due to an issue with the third-party service that provides image functionality. This service is currently recovering, with images in Manage now loading correctly. We are monitoring to confirm a complete resolution of the issue. We appreciate your patience, and updates will be continuously provided until the issue has been fully resolved..

Jul 4, 01:18:18 GMT+0
Resolved - Our team has confirmed full recovery of services. Images are now loading correctly in Manage..

Duration: 4 hours and 6 minutes

May 6, 00:50:01 GMT+0
Monitoring - We are currently investigating this incident. Menu update operations may be disrupted. Update: Our engineers have identified the root cause of the issue and are working to deploy a fix.

May 6, 04:56:28 GMT+0
Resolved - This incident has been resolved..

Duration: 17 days and 14 hours

Apr 25, 13:54:00 GMT+0
Resolved - We experienced an unexpected increase in load on our system, causing slow performance during checkout and payment at the following times: * 1:52PM - 2:02PM AEST * 4:52AM - 5:02AM BST * 10:52PM - 11:02PM CDT (24th April) Our system has fully recovered and stabilised and we are monitoring to ensure full resolution. We have identified the cause and deployed measures to prevent a recurrence. We apologise for any inconvenience this situation may have caused and appreciate your patience and understanding..

Duration: 7 minutes

Feb 28, 20:21:41 GMT+0
Resolved - This incident has been resolved..

Feb 28, 20:14:45 GMT+0
Investigating - We are currently investigating this incident..

Duration: 6 minutes

Jan 31, 03:49:19 GMT+0
Resolved - .

Jan 31, 03:43:45 GMT+0
Investigating - We are currently investigating this incident..

Duration: 38 minutes

Nov 30, 22:39:41 GMT+0
Investigating - We are currently investigating this incident..

Nov 30, 23:01:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 30, 23:17:51 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 21 minutes

Sep 22, 10:01:49 GMT+0
Investigating - We're currently investigating reports of Guest Menu pages loading slowly and timing out for some users..

Sep 22, 10:10:07 GMT+0
Identified - We've identified the cause of the issue and are now actively working on implementing a resolution. .

Sep 22, 10:24:06 GMT+0
Monitoring - We've scaled up our server capacity to handle the increase in load. We are seeing timeout errors resolve and load is dropping. The team is still working on a permanent solution to this issue. .

Sep 22, 11:23:10 GMT+0
Resolved - Issue has been resolved. We are no longer seeing timeout errors related to the Guest Menu pages..

Duration: 1 hour and 32 minutes

Sep 22, 00:16:15 GMT+0
Investigating - We are currently seeing an elevated number of errors due to an ongoing incident with a third-party provider. The team is continuing to monitor the situation. You may intermittently experience "network failed to fetch" errors while accessing Manage. If you do, please wait a few minutes and try again. The team will continue to provide regular updates until the issue is resolved..

Sep 22, 01:00:56 GMT+0
Monitoring - Our third-party provider has confirmed that a fix has been implemented. We are continuing to monitor to confirm resolution. .

Sep 22, 01:48:42 GMT+0
Resolved - Issue has been resolved and we are no longer seeing any reports of errors. If you experience any issues, please contact the support team support@mryum.com.

Duration: 2 days, 3 hours and 44 minutes

Sep 20, 07:27:03 GMT+0
Investigating - We're aware that some users are experiencing issues accessing our Manage platform. We're investigating the issue with the highest priority and we will provide an update in 15 minutes..

Sep 20, 07:37:54 GMT+0
Investigating - We have identified that the issue is impacting the guest menu. We continue to investigate the issue..

Sep 20, 07:56:25 GMT+0
Monitoring - Our team has deployed a fix and we are monitoring to ensure full resolution..

Sep 20, 08:18:46 GMT+0
Resolved - This incident has been resolved..

Duration: 38 minutes

Aug 26, 03:10:37 GMT+0
Investigating - We are currently investigating this incident..

Aug 26, 03:12:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 26, 03:48:44 GMT+0
Resolved - This incident has been resolved..

Duration: 9 minutes

Aug 3, 13:18:16 GMT+0
Resolved - We have identified the root cause and deployed a fix. Payments page now loads for all guests accordingly. Some guests may need to refresh their page to apply the fix on their device. We apologise for the inconvenience caused. .

Aug 3, 13:09:31 GMT+0
Investigating - We are currently experiencing an issue where some users are having difficulties loading the payment page after adding Reward vouchers. We are investigating this issue and working to resolve it as soon as possible. We will provide updates as it becomes available..

Duration: 1 hour and 39 minutes

Jun 20, 05:23:37 GMT+0
Investigating - There is currently an issue with our support provider that may cause chat messages to not reach our support team. If you require assistance, please reach out to us via email at support@mryum.com .

Jun 20, 07:02:19 GMT+0
Resolved - Chat support is now available.

Duration: 18 minutes

Jun 18, 05:29:31 GMT+0
Monitoring - A scheduled maintenance by our Chat Support provider is preventing live chat support. If you need to get in touch, please e-mail us at hospo@mryum.com.

Jun 18, 05:47:54 GMT+0
Resolved - This incident has been resolved..

Duration: 13 minutes

Jun 17, 09:28:05 GMT+0
Investigating - We are currently investigating this incident and we will provide further updates as it becomes available..

Jun 17, 09:34:11 GMT+0
Monitoring - We have released a fix to address an issue and are actively monitoring the results. Guests may experience slower menu loading times while the system recovers..

Jun 17, 09:40:55 GMT+0
Resolved - This incident has been resolved..

Duration: 15 minutes

Jun 6, 00:42:31 GMT+0
Investigating - We are currently investigating this incident..

Jun 6, 00:54:30 GMT+0
Monitoring - We have deployed a fix for the issue and are currently monitoring the rollout to ensure that it has been effective in resolving the problem. Our incident response team is closely monitoring the situation and any related systems to ensure that there are no further issues. We will continue to monitor the situation and provide updates as necessary..

Jun 6, 00:58:00 GMT+0
Resolved - This incident has been resolved..

Duration: 14 minutes

Jun 2, 00:51:12 GMT+0
Investigating - We are currently investigating this incident. We shall keep this page updated .

Jun 2, 00:59:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 2, 01:04:59 GMT+0
Resolved - This incident has been resolved..

Jun 2, 00:58:22 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 19 minutes

May 19, 19:41:13 GMT+0
Investigating - We are currently investigating this incident. Orders should still be reaching the POS and kitchens. Please reach out to chat support if not.

May 19, 20:00:02 GMT+0
Resolved - This incident has been resolved..

Apr 14, 01:20:27 GMT+0
Resolved - Rolling back release now.

Apr 14, 01:20:27 GMT+0
Identified - Rolling back release now.