me&u Status - Incident history https://mr-yum.instatus.com me&u Mon, 25 Aug 2025 03:13:27 +0000 Slow checkout and login experience for guests Type: Incident Duration: 1 hour and 24 minutes Affected Components: Australia & New Zealand Aug 25, 04:16:10 GMT+0 - Monitoring - We’ve identified the issue and implemented a fix. \* Any delayed orders placed during the incident period should now appear in Manage. \* Guests can now log in without delay. We’re continuing to monitor the system closely to ensure everything remains fully resolved. Aug 25, 03:13:27 GMT+0 - Investigating - We’re aware of an issue affecting the checkout flow resulting in a slower than normal checkout and login experience for users. Our team is currently investigating the incident as a priority. Aug 25, 03:54:07 GMT+0 - Investigating - We are continuing to investigate the issue. Orders are being captured but are not sent to the POS in a reasonable timeframe. As such, we recommend manually turning off me&u at your venue until we confirm the issue is resolved. Aug 25, 04:37:05 GMT+0 - Resolved - The issue has been resolved and me&u is fully operational. We sincerely apologise for the disruption this caused and appreciate your patience while we worked to resolve it. If you notice anything further, please reach out to our Support team so we can assist right away. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>04:16:10</var> GMT+0</small><br><strong>Monitoring</strong> - We’ve identified the issue and implemented a fix. \* Any delayed orders placed during the incident period should now appear in Manage. \* Guests can now log in without delay. We’re continuing to monitor the system closely to ensure everything remains fully resolved..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>03:13:27</var> GMT+0</small><br><strong>Investigating</strong> - We’re aware of an issue affecting the checkout flow resulting in a slower than normal checkout and login experience for users. Our team is currently investigating the incident as a priority..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>03:54:07</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate the issue. Orders are being captured but are not sent to the POS in a reasonable timeframe. As such, we recommend manually turning off me&u at your venue until we confirm the issue is resolved..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>04:37:05</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and me&u is fully operational. We sincerely apologise for the disruption this caused and appreciate your patience while we worked to resolve it. If you notice anything further, please reach out to our Support team so we can assist right away..</p> ]]> Mon, 25 Aug 2025 03:13:27 +0000 https://mr-yum.instatus.com/incident/cmeqjloxm006w13v7dpyvrifw https://mr-yum.instatus.com/incident/cmeqjloxm006w13v7dpyvrifw Manage and Ordering app is not loading intermittently Type: Incident Duration: 3 hours and 5 minutes Affected Components: United Kingdom & EU, United States, Australia & New Zealand Aug 10, 12:14:01 GMT+0 - Investigating - We are currently investigating this incident. Aug 10, 12:52:44 GMT+0 - Investigating - We continue to investigate this incident as a priority. Aug 10, 13:25:23 GMT+0 - Investigating - We continue to investigate this incident. Aug 10, 13:45:36 GMT+0 - Investigating - Our engineers are performing a system refresh as part of the ongoing troubleshooting. We're continuing to work towards full resolution and will provide another update as soon as possible. Aug 10, 14:07:43 GMT+0 - Investigating - We’ve identified several contributing factors. The system refresh has addressed some of the causes, and we’re making progress on investigating the remaining ones. We continue to work towards full resolution. Aug 10, 14:40:03 GMT+0 - Investigating - Our engineers are continuing to investigate and test solutions, with work ongoing to restore full service. Aug 10, 14:56:03 GMT+0 - Monitoring - Our engineers have implemented a fix and are currently monitoring the result. Aug 10, 15:19:00 GMT+0 - Resolved - This incident has now been resolved and all services are operating normally. We appreciate your patience while our team worked to restore service. A post-mortem will be conducted, and we'll share more details on the issue as soon as possible. Type: Incident

Duration: 3 hours and 5 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>12:14:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>12:52:44</var> GMT+0</small><br><strong>Investigating</strong> - We continue to investigate this incident as a priority..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>13:25:23</var> GMT+0</small><br><strong>Investigating</strong> - We continue to investigate this incident..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>13:45:36</var> GMT+0</small><br><strong>Investigating</strong> - Our engineers are performing a system refresh as part of the ongoing troubleshooting. We're continuing to work towards full resolution and will provide another update as soon as possible..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>14:07:43</var> GMT+0</small><br><strong>Investigating</strong> - We’ve identified several contributing factors. The system refresh has addressed some of the causes, and we’re making progress on investigating the remaining ones. We continue to work towards full resolution..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>14:40:03</var> GMT+0</small><br><strong>Investigating</strong> - Our engineers are continuing to investigate and test solutions, with work ongoing to restore full service..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>14:56:03</var> GMT+0</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>15:19:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has now been resolved and all services are operating normally. We appreciate your patience while our team worked to restore service. A post-mortem will be conducted, and we'll share more details on the issue as soon as possible..</p> ]]> Sun, 10 Aug 2025 12:14:01 +0000 https://mr-yum.instatus.com/incident/cme5nb2ue005rwew4qqhsdmgx https://mr-yum.instatus.com/incident/cme5nb2ue005rwew4qqhsdmgx Slowdowns on Manage & Ordering app for some users Type: Incident Duration: 46 minutes Feb 23, 02:48:17 GMT+0 - Investigating - We are currently investigating this incident. Feb 23, 03:28:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 23, 03:34:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 46 minutes

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>02:48:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>03:28:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>03:34:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 23 Feb 2025 02:48:17 +0000 https://mr-yum.instatus.com/incident/cm7h14g0w0068ln3dx3sd09xg https://mr-yum.instatus.com/incident/cm7h14g0w0068ln3dx3sd09xg Manage and Ordering app not loading intermittently Type: Incident Duration: 3 hours and 38 minutes Feb 22, 08:56:39 GMT+0 - Investigating - We are currently investigating this incident. Feb 22, 10:48:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 22, 12:34:28 GMT+0 - Resolved - This incident has been resolved. Incident report will be provided to all customers as soon as possible. Type: Incident

Duration: 3 hours and 38 minutes

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>08:56:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>10:48:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>12:34:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Incident report will be provided to all customers as soon as possible..</p> ]]> Sat, 22 Feb 2025 08:56:39 +0000 https://mr-yum.instatus.com/incident/cm7fyub1g000aor6sxj95y7h7 https://mr-yum.instatus.com/incident/cm7fyub1g000aor6sxj95y7h7 me&u not loading Manage and Guest App Type: Incident Duration: 44 minutes Feb 15, 09:56:25 GMT+0 - Investigating - We are currently investigating this incident. Feb 15, 10:27:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 15, 10:40:51 GMT+0 - Resolved - me&u is now fully operational. We will be conducting a full investigation to identify the root cause. We apologise for the inconvenience and thank you for your patience. Type: Incident

Duration: 44 minutes

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>09:56:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:27:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:40:51</var> GMT+0</small><br><strong>Resolved</strong> - me&u is now fully operational. We will be conducting a full investigation to identify the root cause. We apologise for the inconvenience and thank you for your patience..</p> ]]> Sat, 15 Feb 2025 09:56:25 +0000 https://mr-yum.instatus.com/incident/cm760w6zn0009vnoo95jp5dch https://mr-yum.instatus.com/incident/cm760w6zn0009vnoo95jp5dch Slow performance on Manage & Ordering app Type: Incident Duration: 1 hour and 58 minutes Dec 21, 23:47:49 GMT+0 - Monitoring - We are observing recovery for some users. We are monitoring the situation to ensure full recovery. Dec 22, 01:45:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 58 minutes

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>23:47:49</var> GMT+0</small><br><strong>Monitoring</strong> - We are observing recovery for some users. We are monitoring the situation to ensure full recovery..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>01:45:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 21 Dec 2024 23:47:49 +0000 https://mr-yum.instatus.com/incident/cm4ytxorf006udf1lgohjdur1 https://mr-yum.instatus.com/incident/cm4ytxorf006udf1lgohjdur1 Intermittent Issues with Order Placement Type: Incident Sep 29, 23:49:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>23:49:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 29 Sep 2024 23:49:27 +0000 https://mr-yum.instatus.com/incident/cm1o8g39l0024xjx1zhk10xl1 https://mr-yum.instatus.com/incident/cm1o8g39l0024xjx1zhk10xl1 Issue with Images not loading in Manage Type: Incident Duration: 43 minutes Jul 4, 00:35:13 GMT+0 - Investigating - Our team is currently aware of an issue with menu pages not loading correctly in Manage. This appears to be a backend display issue only and menu pages are not affected. We apologise for any inconvenience and are working to resolve this as quickly as possible. Updates will be provided continually until issue has been resolved. Jul 4, 01:09:20 GMT+0 - Monitoring - Our team has identified that the image loading issue in Manage is due to an issue with the third-party service that provides image functionality. This service is currently recovering, with images in Manage now loading correctly. We are monitoring to confirm a complete resolution of the issue. We appreciate your patience, and updates will be continuously provided until the issue has been fully resolved. Jul 4, 01:18:18 GMT+0 - Resolved - Our team has confirmed full recovery of services. Images are now loading correctly in Manage. Type: Incident

Duration: 43 minutes

<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>00:35:13</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently aware of an issue with menu pages not loading correctly in Manage. This appears to be a backend display issue only and menu pages are not affected. We apologise for any inconvenience and are working to resolve this as quickly as possible. Updates will be provided continually until issue has been resolved..</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>01:09:20</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has identified that the image loading issue in Manage is due to an issue with the third-party service that provides image functionality. This service is currently recovering, with images in Manage now loading correctly. We are monitoring to confirm a complete resolution of the issue. We appreciate your patience, and updates will be continuously provided until the issue has been fully resolved..</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>01:18:18</var> GMT+0</small><br><strong>Resolved</strong> - Our team has confirmed full recovery of services. Images are now loading correctly in Manage..</p> ]]> Thu, 4 Jul 2024 00:35:13 +0000 https://mr-yum.instatus.com/incident/cly6jbzlq126184ibolswen784m https://mr-yum.instatus.com/incident/cly6jbzlq126184ibolswen784m Timeouts on Upgrades and Bulk Operations Page. Type: Incident Duration: 4 hours and 6 minutes May 6, 00:50:01 GMT+0 - Monitoring - We are currently investigating this incident. Menu update operations may be disrupted. Update: Our engineers have identified the root cause of the issue and are working to deploy a fix May 6, 04:56:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 6 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>00:50:01</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently investigating this incident. Menu update operations may be disrupted. Update: Our engineers have identified the root cause of the issue and are working to deploy a fix.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>04:56:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 6 May 2024 00:50:01 +0000 https://mr-yum.instatus.com/incident/clvu8vqzk4460684dojcz3wzkge https://mr-yum.instatus.com/incident/clvu8vqzk4460684dojcz3wzkge Slow performance during checkout and payment Type: Incident Duration: 17 days and 14 hours Apr 25, 13:54:00 GMT+0 - Resolved - We experienced an unexpected increase in load on our system, causing slow performance during checkout and payment at the following times: * 1:52PM - 2:02PM AEST * 4:52AM - 5:02AM BST * 10:52PM - 11:02PM CDT (24th April) Our system has fully recovered and stabilised and we are monitoring to ensure full resolution. We have identified the cause and deployed measures to prevent a recurrence. We apologise for any inconvenience this situation may have caused and appreciate your patience and understanding. Type: Incident

Duration: 17 days and 14 hours

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>13:54:00</var> GMT+0</small><br><strong>Resolved</strong> - We experienced an unexpected increase in load on our system, causing slow performance during checkout and payment at the following times: * 1:52PM - 2:02PM AEST * 4:52AM - 5:02AM BST * 10:52PM - 11:02PM CDT (24th April) Our system has fully recovered and stabilised and we are monitoring to ensure full resolution. We have identified the cause and deployed measures to prevent a recurrence. We apologise for any inconvenience this situation may have caused and appreciate your patience and understanding..</p> ]]> Thu, 25 Apr 2024 13:54:00 +0000 https://mr-yum.instatus.com/incident/clvf11weq149653bfoqxtdzdhwf https://mr-yum.instatus.com/incident/clvf11weq149653bfoqxtdzdhwf Live Orders Page not loading for ANZ Type: Incident Duration: 7 minutes Feb 28, 20:21:41 GMT+0 - Resolved - This incident has been resolved. Feb 28, 20:14:45 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 7 minutes

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>20:21:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>20:14:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 28 Feb 2024 20:14:45 +0000 https://mr-yum.instatus.com/incident/clt68jonu236941of2zsmjjpx https://mr-yum.instatus.com/incident/clt68jonu236941of2zsmjjpx Guest Payments - Degraded Performance Type: Incident Duration: 6 minutes Jan 31, 03:49:19 GMT+0 - Resolved - Jan 31, 03:43:45 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 6 minutes

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>03:49:19</var> GMT+0</small><br><strong>Resolved</strong> - .</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>03:43:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 31 Jan 2024 03:43:45 +0000 https://mr-yum.instatus.com/incident/cls18tcv3395135wopwg87ngjv https://mr-yum.instatus.com/incident/cls18tcv3395135wopwg87ngjv Some Payments not being processed. Customers cannot proceed to payment page Type: Incident Duration: 38 minutes Nov 30, 22:39:41 GMT+0 - Investigating - We are currently investigating this incident. Nov 30, 23:01:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 30, 23:17:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>22:39:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>23:01:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>23:17:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Nov 2023 22:39:41 +0000 https://mr-yum.instatus.com/incident/clpls3e72170182b1oouz8lquyl https://mr-yum.instatus.com/incident/clpls3e72170182b1oouz8lquyl Slow Loading Menu Pages Type: Incident Duration: 1 hour and 21 minutes Sep 22, 10:01:49 GMT+0 - Investigating - We're currently investigating reports of Guest Menu pages loading slowly and timing out for some users. Sep 22, 10:10:07 GMT+0 - Identified - We've identified the cause of the issue and are now actively working on implementing a resolution. Sep 22, 10:24:06 GMT+0 - Monitoring - We've scaled up our server capacity to handle the increase in load. We are seeing timeout errors resolve and load is dropping. The team is still working on a permanent solution to this issue. Sep 22, 11:23:10 GMT+0 - Resolved - Issue has been resolved. We are no longer seeing timeout errors related to the Guest Menu pages. Type: Incident

Duration: 1 hour and 21 minutes

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>10:01:49</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating reports of Guest Menu pages loading slowly and timing out for some users..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>10:10:07</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the issue and are now actively working on implementing a resolution. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>10:24:06</var> GMT+0</small><br><strong>Monitoring</strong> - We've scaled up our server capacity to handle the increase in load. We are seeing timeout errors resolve and load is dropping. The team is still working on a permanent solution to this issue. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>11:23:10</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved. We are no longer seeing timeout errors related to the Guest Menu pages..</p> ]]> Fri, 22 Sep 2023 10:01:49 +0000 https://mr-yum.instatus.com/incident/clmufn0wa416078axockrjigcup https://mr-yum.instatus.com/incident/clmufn0wa416078axockrjigcup Intermittent Network Issues due to third-party providers Type: Incident Duration: 1 hour and 32 minutes Sep 22, 00:16:15 GMT+0 - Investigating - We are currently seeing an elevated number of errors due to an ongoing incident with a third-party provider. The team is continuing to monitor the situation. You may intermittently experience "network failed to fetch" errors while accessing Manage. If you do, please wait a few minutes and try again. The team will continue to provide regular updates until the issue is resolved. Sep 22, 01:00:56 GMT+0 - Monitoring - Our third-party provider has confirmed that a fix has been implemented. We are continuing to monitor to confirm resolution. Sep 22, 01:48:42 GMT+0 - Resolved - Issue has been resolved and we are no longer seeing any reports of errors. If you experience any issues, please contact the support team support@mryum.com Type: Incident

Duration: 1 hour and 32 minutes

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>00:16:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently seeing an elevated number of errors due to an ongoing incident with a third-party provider. The team is continuing to monitor the situation. You may intermittently experience "network failed to fetch" errors while accessing Manage. If you do, please wait a few minutes and try again. The team will continue to provide regular updates until the issue is resolved..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>01:00:56</var> GMT+0</small><br><strong>Monitoring</strong> - Our third-party provider has confirmed that a fix has been implemented. We are continuing to monitor to confirm resolution. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>01:48:42</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved and we are no longer seeing any reports of errors. If you experience any issues, please contact the support team support@mryum.com.</p> ]]> Fri, 22 Sep 2023 00:16:15 +0000 https://mr-yum.instatus.com/incident/clmtupz21129542b5oc5jixviz9 https://mr-yum.instatus.com/incident/clmtupz21129542b5oc5jixviz9 Issues with Manage & Guest/Menu pages Type: Incident Duration: 2 days, 3 hours and 44 minutes Sep 20, 07:27:03 GMT+0 - Investigating - We're aware that some users are experiencing issues accessing our Manage platform. We're investigating the issue with the highest priority and we will provide an update in 15 minutes. Sep 20, 07:37:54 GMT+0 - Investigating - We have identified that the issue is impacting the guest menu. We continue to investigate the issue. Sep 20, 07:56:25 GMT+0 - Monitoring - Our team has deployed a fix and we are monitoring to ensure full resolution. Sep 20, 08:18:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 3 hours and 44 minutes

<p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>07:27:03</var> GMT+0</small><br><strong>Investigating</strong> - We're aware that some users are experiencing issues accessing our Manage platform. We're investigating the issue with the highest priority and we will provide an update in 15 minutes..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>07:37:54</var> GMT+0</small><br><strong>Investigating</strong> - We have identified that the issue is impacting the guest menu. We continue to investigate the issue..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>07:56:25</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has deployed a fix and we are monitoring to ensure full resolution..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>08:18:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 20 Sep 2023 07:27:03 +0000 https://mr-yum.instatus.com/incident/clmrf8945139833bjobcea14yw5 https://mr-yum.instatus.com/incident/clmrf8945139833bjobcea14yw5 Guests Experiencing Difficulties Viewing Menu Type: Incident Duration: 38 minutes Aug 26, 03:10:37 GMT+0 - Investigating - We are currently investigating this incident. Aug 26, 03:12:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 26, 03:48:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>03:10:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>03:12:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>03:48:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 26 Aug 2023 03:10:37 +0000 https://mr-yum.instatus.com/incident/cllrg25ze15100bjoo0zc9wqqw https://mr-yum.instatus.com/incident/cllrg25ze15100bjoo0zc9wqqw Payment page not loading after adding Reward voucher for some users Type: Incident Duration: 9 minutes Aug 3, 13:18:16 GMT+0 - Resolved - We have identified the root cause and deployed a fix. Payments page now loads for all guests accordingly. Some guests may need to refresh their page to apply the fix on their device. We apologise for the inconvenience caused. Aug 3, 13:09:31 GMT+0 - Investigating - We are currently experiencing an issue where some users are having difficulties loading the payment page after adding Reward vouchers. We are investigating this issue and working to resolve it as soon as possible. We will provide updates as it becomes available. Type: Incident

Duration: 9 minutes

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:18:16</var> GMT+0</small><br><strong>Resolved</strong> - We have identified the root cause and deployed a fix. Payments page now loads for all guests accordingly. Some guests may need to refresh their page to apply the fix on their device. We apologise for the inconvenience caused. .</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:09:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue where some users are having difficulties loading the payment page after adding Reward vouchers. We are investigating this issue and working to resolve it as soon as possible. We will provide updates as it becomes available..</p> ]]> Thu, 3 Aug 2023 13:09:31 +0000 https://mr-yum.instatus.com/incident/clkv6bsjb36613fgofyb5ur3sa https://mr-yum.instatus.com/incident/clkv6bsjb36613fgofyb5ur3sa Chat support unavailable. Please email support@mryum.com for assistance Type: Incident Duration: 1 hour and 39 minutes Jun 20, 05:23:37 GMT+0 - Investigating - There is currently an issue with our support provider that may cause chat messages to not reach our support team. If you require assistance, please reach out to us via email at support@mryum.com Jun 20, 07:02:19 GMT+0 - Resolved - Chat support is now available Type: Incident

Duration: 1 hour and 39 minutes

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>05:23:37</var> GMT+0</small><br><strong>Investigating</strong> - There is currently an issue with our support provider that may cause chat messages to not reach our support team. If you require assistance, please reach out to us via email at support@mryum.com .</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>07:02:19</var> GMT+0</small><br><strong>Resolved</strong> - Chat support is now available.</p> ]]> Tue, 20 Jun 2023 05:23:37 +0000 https://mr-yum.instatus.com/incident/clj3ub5ou205452tlojfs4nkuv8 https://mr-yum.instatus.com/incident/clj3ub5ou205452tlojfs4nkuv8 A scheduled maintenance by our Chat Support provider is preventing live chat support Type: Incident Duration: 18 minutes Jun 18, 05:29:31 GMT+0 - Monitoring - A scheduled maintenance by our Chat Support provider is preventing live chat support. If you need to get in touch, please e-mail us at hospo@mryum.com Jun 18, 05:47:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 18 minutes

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>05:29:31</var> GMT+0</small><br><strong>Monitoring</strong> - A scheduled maintenance by our Chat Support provider is preventing live chat support. If you need to get in touch, please e-mail us at hospo@mryum.com.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>05:47:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 18 Jun 2023 05:29:31 +0000 https://mr-yum.instatus.com/incident/clj0zn348781285sn6k7dlbcp6 https://mr-yum.instatus.com/incident/clj0zn348781285sn6k7dlbcp6 Guests unable to access Mr Yum menu Type: Incident Duration: 13 minutes Jun 17, 09:28:05 GMT+0 - Investigating - We are currently investigating this incident and we will provide further updates as it becomes available. Jun 17, 09:34:11 GMT+0 - Monitoring - We have released a fix to address an issue and are actively monitoring the results. Guests may experience slower menu loading times while the system recovers. Jun 17, 09:40:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 minutes

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:28:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident and we will provide further updates as it becomes available..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:34:11</var> GMT+0</small><br><strong>Monitoring</strong> - We have released a fix to address an issue and are actively monitoring the results. Guests may experience slower menu loading times while the system recovers..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:40:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 17 Jun 2023 09:28:05 +0000 https://mr-yum.instatus.com/incident/clizspzvx124412b8obyacrox7w https://mr-yum.instatus.com/incident/clizspzvx124412b8obyacrox7w Payment functionality may be degraded for non AUD venues Type: Incident Duration: 15 minutes Jun 6, 00:42:31 GMT+0 - Investigating - We are currently investigating this incident. Jun 6, 00:54:30 GMT+0 - Monitoring - We have deployed a fix for the issue and are currently monitoring the rollout to ensure that it has been effective in resolving the problem. Our incident response team is closely monitoring the situation and any related systems to ensure that there are no further issues. We will continue to monitor the situation and provide updates as necessary. Jun 6, 00:58:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>00:42:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>00:54:30</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a fix for the issue and are currently monitoring the rollout to ensure that it has been effective in resolving the problem. Our incident response team is closely monitoring the situation and any related systems to ensure that there are no further issues. We will continue to monitor the situation and provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>00:58:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 6 Jun 2023 00:42:31 +0000 https://mr-yum.instatus.com/incident/clijk3qh01483009apn87oy5ss7w https://mr-yum.instatus.com/incident/clijk3qh01483009apn87oy5ss7w Mr Yum Manage experiencing delay in loading Type: Incident Duration: 14 minutes Jun 2, 00:51:12 GMT+0 - Investigating - We are currently investigating this incident. We shall keep this page updated Jun 2, 00:59:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 2, 01:04:59 GMT+0 - Resolved - This incident has been resolved. Jun 2, 00:58:22 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 14 minutes

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>00:51:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We shall keep this page updated .</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>00:59:05</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:04:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>00:58:22</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 2 Jun 2023 00:51:12 +0000 https://mr-yum.instatus.com/incident/clidunhvw366509broixzs023cc https://mr-yum.instatus.com/incident/clidunhvw366509broixzs023cc Lightspeed K series orders are turning red on Manage Type: Incident Duration: 19 minutes May 19, 19:41:13 GMT+0 - Investigating - We are currently investigating this incident. Orders should still be reaching the POS and kitchens. Please reach out to chat support if not May 19, 20:00:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 minutes

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>19:41:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Orders should still be reaching the POS and kitchens. Please reach out to chat support if not.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>20:00:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 May 2023 19:41:13 +0000 https://mr-yum.instatus.com/incident/clhuyuspl22363xiomie3810fa https://mr-yum.instatus.com/incident/clhuyuspl22363xiomie3810fa US and UK Mr Yum Experiencing Issues Type: Incident Apr 14, 01:20:27 GMT+0 - Resolved - Rolling back release now Apr 14, 01:20:27 GMT+0 - Identified - Rolling back release now Type: Incident

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>01:20:27</var> GMT+0</small><br><strong>Resolved</strong> - Rolling back release now.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>01:20:27</var> GMT+0</small><br><strong>Identified</strong> - Rolling back release now.</p> ]]> Fri, 14 Apr 2023 01:20:27 +0000 https://mr-yum.instatus.com/incident/clgfv4dns394036b3og0wai0a2x https://mr-yum.instatus.com/incident/clgfv4dns394036b3og0wai0a2x