me&u - Notice history

All systems & regions operational

Australia & New Zealand - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

United Kingdom & EU - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

United States - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

No notices reported this month

Sep 2023

Slow Loading Menu Pages
  • Resolved
    UTC
    Resolved

    Issue has been resolved. We are no longer seeing timeout errors related to the Guest Menu pages.

  • Monitoring Fix
    UTC
    Monitoring Fix

    We've scaled up our server capacity to handle the increase in load. We are seeing timeout errors resolve and load is dropping. The team is still working on a permanent solution to this issue.

  • Identified
    UTC
    Identified

    We've identified the cause of the issue and are now actively working on implementing a resolution.

  • Investigating
    UTC
    Investigating

    We're currently investigating reports of Guest Menu pages loading slowly and timing out for some users.

Intermittent Network Issues due to third-party providers
  • Resolved
    UTC
    Resolved

    Issue has been resolved and we are no longer seeing any reports of errors. If you experience any issues, please contact the support team support@mryum.com

  • Monitoring Fix
    UTC
    Monitoring Fix

    Our third-party provider has confirmed that a fix has been implemented. We are continuing to monitor to confirm resolution.

  • Investigating
    UTC
    Investigating

    We are currently seeing an elevated number of errors due to an ongoing incident with a third-party provider. The team is continuing to monitor the situation.

    You may intermittently experience "network failed to fetch" errors while accessing Manage. If you do, please wait a few minutes and try again.

    The team will continue to provide regular updates until the issue is resolved.

Issues with Manage & Guest/Menu pages
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    UTC
    Monitoring Fix

    Our team has deployed a fix and we are monitoring to ensure full resolution.

  • Update
    UTC
    Update

    We have identified that the issue is impacting the guest menu. We continue to investigate the issue.

  • Investigating
    UTC
    Investigating

    We're aware that some users are experiencing issues accessing our Manage platform. We're investigating the issue with the highest priority and we will provide an update in 15 minutes.

Aug 2023

Guests Experiencing Difficulties Viewing Menu
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    UTC
    Monitoring Fix

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Payment page not loading after adding Reward voucher for some users
  • Resolved
    UTC
    Resolved

    We have identified the root cause and deployed a fix.

    Payments page now loads for all guests accordingly. Some guests may need to refresh their page to apply the fix on their device. We apologise for the inconvenience caused.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue where some users are having difficulties loading the payment page after adding Reward vouchers.

    We are investigating this issue and working to resolve it as soon as possible. We will provide updates as it becomes available.

Aug 2023 to Oct 2023

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