me&u - Notice history

All systems & regions operational

Australia & New Zealand - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

United Kingdom & EU - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

United States - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

May 2023

Lightspeed K series orders are turning red on Manage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.
    Orders should still be reaching the POS and kitchens. Please reach out to chat support if not

Apr 2023

US and UK Mr Yum Experiencing Issues
  • Resolved
    Resolved

    Rolling back release now

  • Identified
    Identified

    Rolling back release now

Delay with syncing Public Holiday price list for Kounta venues
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    Monitoring Fix

    We are currently experiencing a delay in syncing the public holiday price list for Kounta venues.

    Our team is currently investigating this issue with the utmost urgency, and we will update you as soon as more information becomes available.

  • Identified
    Identified

    We are currently experiencing a delay in syncing the public holiday price list for Kounta venues.

    We have identified the root cause and we are implementing a fix.

  • Investigating
    Investigating

    We are currently experiencing a delay in syncing the public holiday price list for Kounta venues.

    Our team is currently investigating this issue with the utmost urgency, and we will update you as soon as more information becomes available.

Failed orders across multiple integrations (ANZ, UK and US)
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We implemented a fix and are currently monitoring the result.

  • Monitoring Fix
    Monitoring Fix

    We have deployed a fix for the issue and are currently monitoring the rollout to ensure that it has been effective in resolving the problem. Our incident response team is closely monitoring the situation and any related systems to ensure that there are no further issues. We will continue to monitor the situation and provide updates as necessary.

  • Identified
    Identified

    We have identified the issue and are currently assessing the extent of the impact. Our incident response team is actively working to resolve the issue and prevent any further damage. We will provide updates as soon as more information becomes available.

  • Investigating
    Investigating

    We've identified a potential issue and are currently investigating. More information will be shared as soon as possible.

    Integrations functionality across the board is degraded.

Mar 2023

Intermittent menu serving failures
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    Monitoring Fix

    We have resolved the root cause. Services are coming back online.

Elevated error rates for Lightspeed K integration in UK
  • Resolved
    Resolved

    The errors have recovered and integrations are back to full health

Mar 2023 to May 2023

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