me&u - Notice history

All systems & regions operational

Australia & New Zealand - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2023
May 2023
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United Kingdom & EU - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2023
May 2023
Jun 2023

United States - Operational

100% - uptime
Apr 2023 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2023
May 2023
Jun 2023

Notice history

Jun 2023

Chat support unavailable. Please email support@mryum.com for assistance
  • Resolved
    UTC
    Resolved

    Chat support is now available

  • Investigating
    UTC
    Investigating

    There is currently an issue with our support provider that may cause chat messages to not reach our support team. If you require assistance, please reach out to us via email at support@mryum.com

A scheduled maintenance by our Chat Support provider is preventing live chat support
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    UTC
    Monitoring Fix

    A scheduled maintenance by our Chat Support provider is preventing live chat support. If you need to get in touch, please e-mail us at hospo@mryum.com

Guests unable to access Mr Yum menu
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    UTC
    Monitoring Fix

    We have released a fix to address an issue and are actively monitoring the results. Guests may experience slower menu loading times while the system recovers.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident and we will provide further updates as it becomes available.

Payment functionality may be degraded for non AUD venues
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    UTC
    Monitoring Fix

    We have deployed a fix for the issue and are currently monitoring the rollout to ensure that it has been effective in resolving the problem. Our incident response team is closely monitoring the situation and any related systems to ensure that there are no further issues. We will continue to monitor the situation and provide updates as necessary.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Mr Yum Manage experiencing delay in loading
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    UTC
    Monitoring Fix

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. We shall keep this page updated

May 2023

Lightspeed K series orders are turning red on Manage
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.
    Orders should still be reaching the POS and kitchens. Please reach out to chat support if not

Apr 2023

US and UK Mr Yum Experiencing Issues
  • Resolved
    UTC
    Resolved

    Rolling back release now

  • Identified
    UTC
    Identified

    Rolling back release now

Delay with syncing Public Holiday price list for Kounta venues
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring Fix
    UTC
    Monitoring Fix

    We are currently experiencing a delay in syncing the public holiday price list for Kounta venues.

    Our team is currently investigating this issue with the utmost urgency, and we will update you as soon as more information becomes available.

  • Identified
    UTC
    Identified

    We are currently experiencing a delay in syncing the public holiday price list for Kounta venues.

    We have identified the root cause and we are implementing a fix.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a delay in syncing the public holiday price list for Kounta venues.

    Our team is currently investigating this issue with the utmost urgency, and we will update you as soon as more information becomes available.

Failed orders across multiple integrations (ANZ, UK and US)
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We implemented a fix and are currently monitoring the result.

  • Monitoring Fix
    UTC
    Monitoring Fix

    We have deployed a fix for the issue and are currently monitoring the rollout to ensure that it has been effective in resolving the problem. Our incident response team is closely monitoring the situation and any related systems to ensure that there are no further issues. We will continue to monitor the situation and provide updates as necessary.

  • Identified
    UTC
    Identified

    We have identified the issue and are currently assessing the extent of the impact. Our incident response team is actively working to resolve the issue and prevent any further damage. We will provide updates as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    We've identified a potential issue and are currently investigating. More information will be shared as soon as possible.

    Integrations functionality across the board is degraded.

Apr 2023 to Jun 2023

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